Senior Manager

EXL·Noida

Pay not stated20–30 yrsFull-time

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About the role

Responsible for Broker Relationship Management and any query they might have related to payments, commission or debt related. Ensure to meet process SLA's and client VOC.

What you'll do

Ensure complete operations management including any escalation w.r.t. any operational issue along with performing against all SLAs
Ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to…
Provide coaching and feedback to team members to enable them to improve their performance
Responsible for Broker Relationship Management and any query they might have related to payments, commission or debt related
Ensure to meet process SLA's and client VOC