Senior Manager Global WFM

About the role

As a part of the process, he/she is responsible for forecasting processing time, shrinkage, attrition, and/or other required metrics and input for the capacity management process by use of standard capacity planning tools and analysis. Translating that demand into necessary workforce supply for the long/medium and short term.

What you'll do

• Build and maintain operational functions capacity plan
• Headcount reconciliation - Coordinate the global use of the headcount forecasting system with a focus on data accuracy and key stakeholder understanding. Act as a point…
• FTE Financial submission (which is done quarterly review on Cost)
• Manage capacity plan reviews with Ops leads
• Manage project requirements within the capacity plans

What you need

• 10–18 yrs of experience
• Process improvement
• Learning and development
• Reconciliation
• Any graduate

Good to have

• Vendor management
• Excel
• MS Office
• PowerPoint