Senior Manager - HR Operations

About the role

Senior Manager - HR Operations at Quest Global. Shared Services Restructuring & GCC-Aligned Operating Model Design.

What you'll do

• Shared Services Restructuring & GCC-Aligned Operating Model Design
• Lead the redesign of the HR Shared Services team structure in line with modern GCC operating principles — clear tiering, defined service ownership
• Assess the current team structure, skill sets, role clarity, and service coverage gaps; develop and execute a restructuring roadmap
• Define and implement a service catalogue with clear ownership, scope boundaries, and handoff protocols between process leads
• Establish governance frameworks, operating rhythms, and escalation hierarchies that reduce dependency on senior leadership for routine operational decisions

What you need

• 15–27 yrs of experience
• HR operations
• SOP writing
• HRMS
• Performance management
• Talent management
• Onboarding
• BBA

Good to have

• Internal audit
• Data privacy
• SuccessFactors