Senior Manager, IT Operations – India

About the role

This is not a pure people-management role — it is a high-level systems administration position with a people-leadership component . The Senior Manager, IT Operations will be the final escalation point for all technical IT issues in India, personally own day-to-day operations and troubleshooting, and lead a team spanning systems administration and helpdesk/support by doing the work alongside them — not simply directing others to do it.

What you'll do

• Own day-to-day IT operations for India — infrastructure administration, incident response
• Directly manage, coach, and mentor India-based IT staff across both systems administration/integrations and helpdesk/support
• Partner closely with the Sr. Director, IT and global IT functional leads to align India execution with global IT strategy, standards, and tooling (Jamf/Intune, Azure AD
• Own local hiring, performance management, and workload prioritization for the India IT team within approved budget, consistent with the India GM operating model
• Drive local IT security posture and compliance execution (patching, endpoint management, incident response) in partnership with global Security and IT leadership

What you need

• 8–14 yrs of experience
• Intune
• Troubleshooting
• Azure
• AWS
• GCP
• Incident response
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Performance management