Senior Manager - Operations

About the role

The General Manager – Operations is responsible for leading and managing the organization’s day-to-day operational activities to ensure efficient, reliable, and high-quality business performance. The role involves developing operational strategies, managing cross-functional teams, optimizing processes, controlling costs, and ensuring that operational objectives are aligned with overall business goals.

What you'll do

• Operations Leadership and Strategy
• Develop and execute operational plans that support the organization’s business objectives and growth strategy
• Establish clear operational goals, performance standards, and accountability mechanisms across departments
• Oversee daily operations to ensure timely, efficient, and consistent delivery of products or services
• Identify operational risks, bottlenecks, and improvement opportunities, and implement effective corrective actions

What you need

• Reporting
• Process improvement
• Employee engagement
• Performance management
• Coordination
• Team management
• BBA

Good to have

• Talent management