Senior Manager - Process Training (Domestic)

About the role

Senior Manager - Process Training (Domestic) at Hexaware Technologies. The Sr Manager, Process Training is responsible for managing and coordinating training activities within the customer service domain.

What you'll do

• The Sr Manager, Process Training is responsible for managing and coordinating training activities within the customer service domain
• The role involves reviewing existing training materials, designing KRAs, and working with call center management staff to enhance training effectiveness
• Additionally, the role requires developing cross-training materials, SOPs, and preparing relevant training reports and dashboards

What you need

• 10–18 yrs of experience
• SOP writing
• Customer service
• Any graduate

Good to have

• Telecom
• Talent management