Senior Manager, Quality

About the role

The Quality team ensures that Community Support, AirCover, Payments, Compliance, and Supply operations consistently meet the highest standards, blending rigorous QA frameworks with AI-enabled AutoQA to catch issues early, protect trust, and keep experiences safe and reliable at global scale. This senior leader is accountable for the end-to-end quality program at the Airbnb Capability Center (ACC), which spans multiple business functions:

What you'll do

• Establishing a Human in the Loop program, that monitors AI model accuracy
• Own and execute the ACC quality strategy across all supported functions
• Drive alignment with the global quality framework, working in collaboration with various stakeholders, including the Quality and Delivery leadership
• Oversee QA evaluation execution across all ACC functions, ensuring consistent application of frameworks as the organization migrates to COPC-aligned frameworks
• Operate Audit-the-Auditor as an ongoing control

What you need

• Six Sigma
• Reporting
• Compliance
• Audit
• Machine learning
• Lean
• BBA

Good to have

• Risk management