Senior Manager - Sales Operations

About the role

Senior Manager- Customer Service & Sales Support Senior Manager Sales Operations & Customer Service Lead

What you'll do

• Drive Automation Projects: Lead initiatives to minimize manual errors and automate recurring tasks
• Provide Operational Support: Oversee and resolve critical operational issues including order cancellations, late orders, change orders, and delivery tracking
• Develop & Utilize BI Tools: Lead the design and enhancement of Business Intelligence solutions (e.g., SPOT, SC Daily - Power BI Analytics
• Establish & Maintain Governance Frameworks: Govern Quality Food Safety (QFS) transition, export processes, and Customer Service operations

What you need

• 12–14 yrs of experience
• Sales
• Negotiation
• CRM
• Communication
• Customer service
• Salesforce
• MBA or BBA

Good to have

• Power BI
• ERP
• SAP
• Financial analysis
• Root cause analysis
• Performance management