Senior Network Engineer, GIOC

About the role

The Senior Network Engineer owns incidents escalated from Network Engineers and leads diagnosis on the most complex network issues. You perform deep troubleshooting, drive incidents to resolution within defined SLAs, determine root cause, and deliver permanent fixes that prevent recurrence. The role ensures deep technical resolution and network reliability that protects customer experience and network availability.

What you'll do

• Own incidents escalated from Network Engineers across routing, switching, DNS, CDN, and connectivity, and drive them to resolution
• Lead complex troubleshooting and deep-dive diagnosis using packet captures, flow data, routing tables, logs, and change history
• Meet resolution SLA targets and provide regular, accurate updates throughout the incident lifecycle
• Root-Cause Analysis & Permanent Fixes
• Determine technical root cause and distinguish symptoms from underlying causes

What you need

• 5–8 yrs of experience
• Troubleshooting
• Networking
• Routing and switching
• Firewalls
• Root cause analysis
• Python
• Any graduate

Good to have

• ITIL
• CCNP
• CI/CD
• Telecom
• Ansible
• Incident response