Senior Officer, IT User Support

About the role

The role is responsible for providing day-to-day technical support to employees for a range of hardware and software systems. The role focuses on diagnosing user-reported issues through discussions, performing troubleshooting and fault rectification, and ensuring timely resolution of problems, queries, or complaints.

What you'll do

• Provide first-line technical support for hardware and software issues
• Diagnose problems through user interaction and system checks
• Perform troubleshooting and fault rectification
• Escalate unresolved issues as per defined protocols
• Ensure timely resolution of user queries and complaints

What you need

• 1–4 yrs of experience
• Learning and development
• Performance management
• Employee relations
• Recruitment
• B.Tech or B.E. or BA or M.Tech