Senior Officer-Social Care.Client Experience and Conduct-Customer Service

About the role

As a Senior Officer in our Social Care team, you will play a vital role in ensuring our customers receive timely, accurate, and friendly support. Your expertise in Social Care and tech-savvy mindset will be instrumental in driving our customer service operations forward. Handle customer inquiries and provide timely, accurate responses via various channels (phone, email, chat, etc.).

What you'll do

• Play a vital role in ensuring our customers receive timely, accurate, and friendly support
• Handle customer inquiries and provide timely, accurate responses via various channels (phone, email, chat, etc.)
• Maintain a high level of customer satisfaction by offering personalized and efficient support
• Collaborate with cross-functional teams to enhance the overall customer journey and experience
• Ensure compliance with company policies and procedures, maintaining a high standard of conduct

What you need

• 1–2 yrs of experience
• Customer service
• Problem solving
• Any graduate