Senior Principal - Service Owner – Network

About the role

The Service Owner is a service delivery and operations leadership role accountable for defining, monitoring and governing the operational service standards, service management practices and quality expectations for GSK's network and connectivity services.

What you'll do

• Set and govern service delivery and operations standards
• Define, maintain and govern service delivery and operations practices, including incident, problem, change, request, knowledge, service introduction
• Create practical governance artefacts, runbooks, service acceptance criteria
• Assure operational performance across the service's delivery ecosystem
• Monitor service levels, operational performance, incident trends, problem backlog, change quality, service risk

What you need

• 15–27 yrs of experience
• Reporting
• Compliance
• ITIL
• Performance management
• IAM
• Audit
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Routing and switching
• Vulnerability assessment
• Data privacy