Senior Process Associate - Customer Care

About the role

We are seeking a dedicated and customer-focused individual with at least one year of customer experience in an international call center environment to join our team as a Senior Customer Service Associate. The ideal candidate will be responsible for handling calls, emails, resolving customer queries, account-related tasks, and policy violations within advertising accounts.

What you'll do

• Billing Analysis & Client Communication: Analyze billing data, providing clients with detailed breakdowns of revenue and invested costs
• Clearly explain complex billing concepts in a customer-friendly manner through phone and email. 2
• Account Activation & Administrative Support: Handle account activation and perform other administrative tasks related to Ads accounts
• Customer Support & Service Level Adherence: Prioritize and address client requests in a timely manner, ensuring adherence to SLAs while maintaining a positive cu

What you need

• 1–4 yrs of experience
• Customer service
• Communication
• Any graduate