Senior Process Associate

About the role

To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements. This role will focus on ensuring smooth operational delivery across policy administration, claims support, and customer servicing while driving process efficiency and compliance.

What you'll do

• Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses
• Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
• Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement
• Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards
• Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases

What you need

• 0–2 yrs of experience
• Excel
• Reporting
• SOP writing
• Claims processing
• MIS reporting
• Customer service
• B.Com or BBA

Good to have

• Data privacy
• Reconciliation
• Underwriting