Senior Process Associate

About the role

To assist the Team Leader in ensuring the timely and accurate delivery of service in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met. To provide an excellent and efficient service to our customers' policyholders, responding to written enquiries received from policyholders and IFA's for the contracts in UK.

What you'll do

• Key tasks and responsibilities
• Respond to written enquiries received from policyholders and IFA's
• Process all insurance related back office operations work like policy claims, alterations and servicing actions on life and pension policies
• Ensure consistently high quality standards as per agreed levels
• Understand the Customer query and Respond to customer in a professional manner in order to maintain good customer relations

What you need

• 2–5 yrs of experience
• MS Office
• Customer service
• Six Sigma
• Any graduate