Senior Process Manager

About the role

As a Senior Business Process Manager, you will be a part of Continual Improvement team, playing a pivotal role in driving organizational change, enhancing efficiency, and optimizing business processes through process reengineering, digital/ automation solutions and innovation.

What you'll do

• Analyzing current business processes, workflows and procedures to identify areas for improvement
• Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement
• Raise the problem tickets to investigate the cause of recurring issues
• Document the as-is process flow to identify gaps
• Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction

What you need

• 8–14 years in operations
• Six Sigma
• Excel
• Data analysis
• MS Office
• ITIL
• PowerPoint
• B.Tech or B.E. or BBA

Good to have

• Lean
• SOP writing

What you get