Senior Product Support Engineer

About the role

As a Product Support Engineer II, you will join the Corporate Technology team and collaborate with project managers, business stakeholders, Technology Risk personnel, and developers to design and optimize processes for collecting and validating technology asset data throughout the enterprise.

What you'll do

• Use MECM/SCCM and/or Microsoft Intune to oversee desktop-class devices across an enterprise exceeding 10,000 endpoints
• Assess program compatibility with existing hardware and software features
• Prepare, submit, and manage application change requests through the ITIL Change Management and approval process
• Understand UAC handling for rights elevation associated with software installations and upgrades
• Utilize Privileged Access Management (PAM) software regarding admin rights elevation

What you need

• 3–6 yrs of experience
• Active Directory
• Intune
• ITIL
• Office 365
• Windows Server
• Hardware
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Azure
• PowerShell