Senior Professional Services Consultant – Customer Service Engineer

About the role

We are seeking a highly skilled, customer-centric Senior Customer Success Engineer (CSE) specializing in enterprise Next-Generation Firewall (NGFW) environments. In this role, you will act as the principal technical advisor and hands-on deployment specialist ensuring our enterprise customers maximize the value, adoption, and security posture of their entire NGFW

What you'll do

• Strategic Advisory & Technical Alignment
• Environments (deployed models, OS versions, licensing, and HA states), map out organizational use cases, and define clear enablement, migration, and optimization phases
• Core Architecture, Centralized Management, & Automation
• Centralized Management & Operations: Assist customers in navigating centralized management platforms (Panorama and Strata Cloud Manager (SCM))
• Support & Automation Integration: Train customers on technical engagement best practices, diagnostic collection

What you need

• 5–9 yrs of experience
• Customer service
• Customer success
• Network security
• Firewalls
• DLP
• IoT
• Any graduate

Good to have

• Deep learning
• Machine learning
• LLMs