Senior Program Manager, Refunds CX, WW Refunds Experience

About the role

WW Refunds CX team under the broader WW Returns CX (WW RCX) sub-org, plays a critical role in the overall Worldwide Returns & ReCommerce (WW R&R) org by ensuring customers are provided timely and complete refunds.

What you'll do

• Create vision, disambiguate complex problem spaces, roadmap, and execution across a suite of refund programs to improve customer trust
• Develop worldwide mechanisms with huge customer-facing and financial impact
• Be a leader, required to collaborate cross-functionally with technical, operations, and business retail teams to design comprehensive
• Work with a team of high performing Product/Program Managers, tech counter part on planning and prioritization of product roadmap
• You understand the systems and technologies behind your product, their limitations, boundary conditions, and reasons for architectural decisions

What you need

• 5–9 yrs of experience
• SQL
• Roadmapping
• Communication
• MBA or BBA

Good to have

• Curriculum development