Senior Provisioning Analyst

About the role

In this high-impact individual contributor role, you will champion operational integrity across multi-org customer environments, resolve critical provisioning bottlenecks, lead comprehensive reconciliation reporting, partner cross-functionally across global teams, and mentor team members to establish world-class operational excellence.

What you'll do

• Enterprise Deal & Org Provisioning: Lead end-to-end execution of complex Tier 2 customer provisioning cases
• Technical Org Management & Escalations: Resolve complex technical requests, including org migrations, Salesforce account re-associations
• Deprovisioning & Security Governance: Execute rigorous deprovisioning and decommission workflows for transitioning and exiting accounts
• Reconciliation Reporting & Audit Analysis: Prepare, audit, and analyze mission-critical weekly and monthly revenue/license reconciliation reports
• Proactively detect systemic data variances, perform root cause analyses, and present remediation findings to leadership

What you need

• 3–6 yrs of experience
• CRM
• Customer service
• IAM
• Reconciliation
• Salesforce
• Machine learning
• Any graduate

Good to have

• Customer success
• SOP writing
• Data privacy