Senior Scrum Master

About the role

We are looking for an experienced Senior Scrum Master to lead and support a ServiceNow development squad. You will be the driving force behind Agile delivery — ensuring the team understands business requirements, commits to well-defined sprint goals, and consistently clears the backlog with quality outcomes.

What you'll do

• Facilitate all Scrum ceremonies — Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, and Backlog Refinement
• Own the sprint cadence and ensure the team maintains a predictable, healthy velocity
• Drive backlog grooming sessions to ensure Stories are well-defined, estimated, and prioritized before entering a sprint
• Monitor and actively clear sprint blockers, escalating where necessary to keep delivery on track
• Track and report sprint progress, burn-down, and velocity metrics to stakeholders

What you need

• 6–11 yrs of experience
• Agile
• JIRA
• Stakeholder management
• ServiceNow
• Any graduate

Good to have

• ITIL
• CI/CD