Senior Service Design Architect

About the role

ITIL, Design Thinking, Business Analysis, SIAM, SLCM, ServiceNow, Process Mapping, M365 suite, AI enabled knowledge (ChatGPT, Copilot, Claude, etc.) Are you ready to take the next step in your career? The primary responsibility of the Senior Service Design Architect is to execute the relevant business unit strategy through the development of sustainable, scalable, best practice service offers.

What you'll do

• Design and development of paper prototypes for review with clients and stakeholders to ensure scope and definition is feasible and viable
• Documenting Internal Service Definitions for new service offers and service capabilities
• Facilitating ideation and design workshops to validate needs, and identify solution designs at a process, platform an organisation level
• Coordinating with other architects, designers and subject matter experts responsible for detailed solution designs
• Ensuring that designs meet the common and specific design principles to be applied to a service

What you need

• ITIL
• Client relationship
• Prototyping
• Business analysis
• Office 365
• Portfolio management
• Any graduate

Good to have

• ServiceNow