Senior Service Operations Specialist (Windows | Linux | Application , OS & Infrastructure Support)

About the role

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.

What you'll do

• Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
• Responsible for end‑to‑end technical ownership, advanced troubleshooting, and operational excellence across mission‑critical passenger processing systems
• Act as technical lead during Major Incidents (P1/P2), driving investigation, coordination, and recovery
• Support and sometimes lead post‑incident reviews, ensuring clear corrective and preventive actions
• Serve as escalation point for Specialists during complex or ambiguous technical issues

What you need

• 5–9 yrs of experience
• Windows
• Linux
• ITIL
• Troubleshooting
• CCNA
• CCNP
• Diploma or B.Tech or B.E. or B.Sc or BCA

Good to have

• PowerShell
• Python
• EDR
• Telecom
• SOP writing
• Operational risk