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Senior Specialist, Service Excellence, Analytics & Automation

8080-Johnson & Johnson Private Limited Legal Entity·Bengaluru

Pay not statedMid levelFull-time

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About the role

The Senior Specialist, Service Excellence, Analytics & Automation supports performance measurement, operational reporting, process improvement, and digital enablement across Learning Experience Strategy & Solutions (LXSS).

What you'll do

  • Reporting, Analytics & Data
  • Maintain the reporting infrastructure, SharePoint Lists, datasets, tracking tools, and data repositories used to measure LXSS performance
  • Develop and maintain Power BI dashboards and visualizations supporting operational metrics, portfolio performance, service experience, and business value
  • Collect, consolidate, validate, and analyze data for monthly and quarterly business reviews, scorecards, and other leadership reporting
  • Identify trends, risks, data gaps, and improvement opportunities, and prepare insights and draft executive-ready materials under the direction of the Manager

What you need

  • Analytics
  • Dashboarding
  • Power BI
  • Data analysis
  • Curriculum development
  • Learning and development
  • B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

  • Power Automate
  • Power Apps
  • Six Sigma
  • Root cause analysis
  • Talent management

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