Senior Specialist - Voice - Data Analytics And Business Intelligence

About the role

This role supports the creation, maintenance, and enhancement of data reports and dashboards to ensure consistent and reliable information delivery for business decision-making. The individual is expected to collect, validate, and organize data from various sources, maintain reporting documentation, and collaborate with team members to ensure reporting accuracy and compliance with established standards.

What you'll do

• Collect and validate data using Excel and SQL to support the creation and updating of routine reports and dashboards according to established schedules
• Organize and maintain reporting templates and documentation in SharePoint to ensure version control and data consistency
• Identify and escalate data discrepancies by performing data quality checks using BI tools such as Power BI or Tableau
• Support process improvement by participating in team initiatives aimed at enhancing reporting accuracy and efficiency
• Communicate key findings and report outcomes to team members, ensuring clarity and alignment with business objectives

What you need

• Data analysis
• Tableau
• SQL
• Power BI
• Dashboarding
• Excel
• Any graduate