Senior Staff Machine Learning Engineer- Voice AI

About the role

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

What you'll do

• Play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services
• Partner with product managers, customers and senior leadership to shape the platform roadmap around real use cases and technology challenges
• Own the design and delivery of Voice distributed systems at scale, spanning multiple regions and data centers
• Drive the evolution of the SRE practice by turning operational learnings into platform capabilities and tooling
• Mentor Staff and Senior engineers, grow technical leaders, and promote knowledge-sharing across Voice AI engineering disciplines

What you need

• 12–22 yrs of experience
• Machine learning
• Python
• LLMs
• ServiceNow
• Java
• Kubernetes
• Any graduate