Staff Machine Learning Engineer- Voice AI

About the role

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

What you'll do

• Play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services
• Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success
• Build and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters
• Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling

What you need

• 8–14 yrs of experience
• Machine learning
• Python
• LLMs
• Prompt engineering
• ServiceNow
• Java
• Any graduate

Good to have

• Kubernetes
• Unit testing