Senior Success Operations Associate

About the role

The Senior Success Operations Associate (Sr. SOA ) will join ShipBob’s Supply Chain Innovation team responsible for understanding the unique strategic needs of each of our B2B merchants and delivering massive value to help facilitate their growth and success. The Sr SOA will work together with the Operations and Supply Chain Innovation teams to support ShipBob’s B2B merchants.

What you'll do

• Act as a point of contact for MSAs, Merchant Success Managers for all things B2B
• Meet with MSAs, Merchant Success Managers to communicate prioritization of work, risks, and facilitate resolution on issues affecting their performance
• Create and accurately maintain merchant-facing purchase order trackers that reflects the PO status at all times
• Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions
• Review and create bills of lading, manufacturer packing slips, shipping labels, carton & pallet labels

What you need

• 2–5 yrs of experience
• SOP writing
• Process improvement
• Customer service
• Any graduate

Good to have

• Customer success
• MS Office
• Power BI
• Salesforce
• Tableau