Senior Support Engineer

About the role

We are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services.

What you'll do

• Monitor and maintain AWS cloud infrastructure and platform services
• Provide L2/L3 support for production incidents, service requests, and problem management
• Troubleshoot infrastructure, application, networking, and performance-related issues
• Manage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling
• Perform root cause analysis (RCA) and implement preventive measures

What you need

• 3–8 yrs of experience
• Networking
• Linux
• ITIL
• AWS
• IAM
• Root cause analysis
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Windows Server
• DynamoDB
• PowerShell
• Kubernetes
• Datadog
• Grafana