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Senior Support Engineer

HCLTech·Pune

Pay not statedSenior levelFull-time
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About the role

To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.

What you'll do

  • Troubleshoot and resolve tickets raised by the clients
  • Undertake training programs for new joinees
  • Perform knowledge transition during project enhancements
  • Document all the defined processes and the methods of resolving the ticket| troubleshooting| etc
  • Update self on latest technologies and related areas

What you need

  • Troubleshooting
  • Any graduate

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