Senior Support Engineer

About the role

Associated Windows, database, network, application and infrastructure dependencies required for batch execution and troubleshooting. Control-M Operations & Support Analyst (L1/L2/L3) Provide shift-based Control-M monitoring and operational support, including job execution, alerts, late starts, failures and batch completion monitoring.

What you'll do

• Perform L1/L2/L3 troubleshooting, job restart/recovery, log analysis and resolution in accordance with approved SOPs and runbooks
• Perform Control-M operational administration, including agent monitoring, configuration support, Control-M product patching and environment health checks
• Investigate incidents, analyze root causes, create/update ServiceNow tickets and coordinate escalation with application, database, infrastructure and network teams
• Support production incidents, communicate status, impact, recovery actions and next steps to stakeholders
• Execute approved changes and scheduling updates and validate successful job execution following recovery or change implementation

What you need

• 6–10 years in it support & networking
• ServiceNow
• Troubleshooting
• Windows
• SOP writing
• Any graduate