Senior Support Engineer

About the role

People who have a deep passion for technology and are masters at their craft. At Elastic, you’ll have the opportunity to work in a vibrant young company next to some of the smartest and highly skilled technologists the industry has to offer. We’re looking for great team players, but we also promote independence and ownership.

What you'll do

• Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution
• Maintain strong relationships with our customers for the delivery of technical support
• Resolves customer problems via telephone, email, chat or remote access
• Have a mindset of continuous improvement in terms of the efficiency of support processes and customer satisfaction
• Work across multicultural and geographically distributed teams

What you need

• Active Directory
• Linux
• Windows
• Troubleshooting
• Kubernetes
• AWS
• Any graduate

Good to have

• Networking
• JIRA
• Python
• Salesforce
• Zendesk
• Elasticsearch