Senior Support Lead

About the role

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

What you'll do

• Act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution
• Create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects
• Collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design
• Provide technical assistance to the team members in resolving customer issues
• Drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements

What you need

• Root cause analysis
• Any graduate