Senior Support Lead

About the role

Site Reliability Engineer (SRE) – Economic Crime Services We are looking for an experienced Site Reliability Engineer (SRE) to support and enhance critical Economic Crime platforms. The role focuses on ensuring platform reliability, availability, performance, and operational excellence through proactive monitoring, incident management, automation, and continuous improvement.

What you'll do

• Manage production support, incident resolution, and root cause analysis
• Ensure high availability, resilience, and performance of business-critical applications
• Automate operational processes using Python and Shell scripting
• Monitor and optimize applications, infrastructure, and AWS cloud services
• Support releases, deployments, and platform reliability improvements

What you need

• ITIL
• Linux
• Troubleshooting
• Shell scripting
• AWS
• Oracle Database
• Any graduate

Good to have

• SQL
• CI/CD
• Python
• Splunk
• Grafana
• Root cause analysis