Senior Support Lead

About the role

We are looking for an experienced Infor PLM Optiva Senior Support Consultant to provide application support, troubleshooting, configuration, enhancement, and technical/functional assistance for the Infor Optiva PLM platform. The role will work closely with business users, development teams, integration teams, and other enterprise application teams to ensure stability and effective operation of the Optiva solution.

What you'll do

• Provide L2/L3 production support for Infor PLM Optiva applications
• Investigate application incidents, identify root causes, and coordinate resolution of production issues
• Support and enhance Optiva configurations, workflows, reports, and business rules
• Troubleshoot application and database issues using SQL Server
• Support integrations between Optiva and enterprise platforms such as ERP, MDM, MES, Quality and regulatory systems , where applicable

What you need

• Troubleshooting
• SQL Server
• SQL
• ERP
• Any graduate