Senior Support Lead

HCLTech·Noida

Pay not stated3–6 yrsFull-time

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About the role

We are looking for a Datadog AIOps Support Engineer to support monitoring and production operations for a retail customer. The role will focus on identifying incidents, analyzing system performance, resolving issues, and improving monitoring across retail applications and cloud infrastructure. We are looking for a Datadog AIOps Support Engineer to support monitoring and production operations for a retail customer.

What you'll do

Monitor applications, infrastructure, APIs, databases, and cloud services using Datadog
Create and maintain Datadog dashboards, monitors, alerts, and service maps
Analyze logs, metrics, traces, and alerts to troubleshoot incidents
Support e-commerce, point-of-sale, inventory, order-management, and supply-chain systems
Reduce alert noise through alert tuning and event correlation