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Senior Support Lead - IT Operations

HCLTech·Anekal, Bengaluru

Pay not statedSenior levelFull-time

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About the role

Production Support (L2 Perspective): Experience in troubleshooting complex issues, analysing logs, identifying root causes, implementing workarounds, and escalating appropriately.

What you'll do

  • Act As A Point Of Escalation For Complex And High-Priority Customer Issues By Utilizing Advanced Problem-Solving

What you need

  • ITIL
  • Troubleshooting
  • GCP
  • SQL
  • Kubernetes
  • Root cause analysis
  • Any graduate

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