Senior Support Lead - Kubernetes

About the role

The Senior Support Lead specializes in Kubernetes and plays a critical role in enhancing customer satisfaction through effective issue resolution and continuous improvement initiatives. This position is pivotal in executing root cause analysis for complex problems and providing strategic technical guidance to ensure a seamless support experience.

What you'll do

• Act As A Point Of Escalation For Complex And High-Priority Customer Issues Related To Kubernetes
• Conduct Root Cause Analysis For Critical Issues Affecting Kubernetes Deployments
• Collaborate Closely With Product Management, Development, And Qa Teams To Provide Actionable Feedback On Product Enhancements
• Provide Technical Assistance And Mentorship To Team Members In Troubleshooting And Resolving Kubernetes-Related Customer Issues
• Drive Continuous Improvement Initiatives Within Support Processes And Workflows

What you need

• Kubernetes
• Troubleshooting
• Root cause analysis
• Any graduate

Good to have

• ITIL