Senior Support Specialist

About the role

As part of our Copado Way and RAPID Support initiative, we are revolutionizing customer support by eliminating traditional, slow tiered escalation structures. Why should a customer wait through multiple support tiers to get the best help? In this high-impact, front-line role, you will serve as a Senior Support Specialist .

What you'll do

• 10-Minute SLA & Rapid Live Triage: Act as the first responder for customer queries
• Frontline Traffic Control & Ownership: Walk case queues on a First-In, First-Out (FIFO) basis. Take immediate ownership of cases to ensure zero backlog and direct…
• Proactive Follow-Up & Resolution Verification: Maintain active follow-up until total resolution is confirmed, ensuring complete satisfaction and zero churn

What you need

• 3–6 yrs of experience
• Salesforce
• Git
• Azure
• Problem solving
• Customer service
• CI/CD
• Any graduate

Good to have

• Customer success