Senior Team Leader

About the role

As the Senior Team Leader, you will play a crucial role in driving the success of our customer care operations. Your primary responsibility will be to lead, motivate, and develop a team of Customer Care Executives (CCEs) to deliver exceptional customer service. Lead and mentor a team of Customer Care Executives, providing guidance and support to ensure high-quality customer service.

What you'll do

• Play a crucial role in driving the success of our customer care operations
• Lead and mentor a team of Customer Care Executives, providing guidance and support to ensure high-quality customer service
• Oversee daily operations, ensuring efficient and effective team performance
• Conduct regular performance evaluations and provide constructive feedback to team members
• Collaborate with other departments to ensure seamless customer service across the organization

What you need

• 5–9 yrs of experience
• CRM
• Customer service
• Data privacy
• Communication
• Any graduate