Senior Team Leader Collections

About the role

You will be responsible for leading and motivating a team of collectors, implementing strategies to maximize recovery rates, and ensuring compliance with regulations. This role requires excellent leadership and communication skills, as well as a deep understanding of collections best practices. Lead and manage a team of collectors, providing guidance and support to ensure high performance and motivation.

What you'll do

• Be responsible for leading and motivating a team of collectors, implementing strategies to maximize recovery rates, and ensuring compliance with regulations
• Lead and manage a team of collectors, providing guidance and support to ensure high performance and motivation
• Develop and implement effective collection strategies, utilizing data-driven insights to optimize recovery processes
• Monitor and analyze team performance, identifying areas for improvement and implementing necessary changes
• Ensure compliance with legal and regulatory requirements, maintaining a high standard of ethical practices

What you need

• 5–9 yrs of experience
• Collections
• CRM
• Customer service
• Communication
• B.Com or BBA