Senior Technical Consultant - Genesys

About the role

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. Manage Genesys Cloud Contact Center solution based on SOP's and ensure immediate escalation to competent authority in order to ensure uptime. Operational Support for Incident, Change and Problem Tickets.

What you'll do

• Collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate
• Build and Support to Genesys Cloud Contact Center solutions & third party application integration
• Participate in Change management, assess Risk and Impact
• Take initiatives in learning, certifications & evaluating new networking technology & tools
• Driving technical knowledge transfers & awareness session on best practices within team by proper training session

What you need

• Change management
• SOP writing
• Any graduate