Senior Technical Consultant

About the role

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. Operational support for Incident, Change and Problem tickets involving Teams Direct Routing, SBC, SIP signalling, and call-routing issues. Microsoft Call Quality Dashboard (CQD) and Real-Time Analytics to investigate jitter, packet loss, and latency trends

What you'll do

• Collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate
• Analyze SIP traces, ladder diagrams, and firewall traffic to isolate and fix call routing errors
• Responsible of Systematic backup of all SBCs and storage in central repository
• Build and support of Microsoft TEAMS, AudioCodes SBC, including integration with IP PBX and third-party solutions
• Participate in Change management, assess Risk and Impact; prepare and review change requests

What you need

• Office 365
• Change management
• SOP writing
• TCP/IP
• Firewalls
• PowerShell
• Any graduate