Senior Technical Consultant

About the role

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. Serve as the primary contact for Build, configure, and provide day-to-day operational support for Microsoft Teams UCC solutions and AudioCodes SBC infrastructure across global sites, based on defined SOPs, ensuring immediate escalation to the L3 SME/competent authority to protect uptime.

What you'll do

• Collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate
• Serve as the primary contact for Build, configure, and provide day-to-day operational support for Microsoft Teams UCC solutions and AudioCodes SBC infrastructure across…
• Serve as the technical deployment owner for new implementations, migrations
• Analyze SIP traces, ladder diagrams, and firewall traffic to isolate and fix call routing errors
• Responsible of Systematic backup of all SBCs and storage in central repository

What you need

• SOP writing
• Office 365
• Change management
• TCP/IP
• Firewalls
• PowerShell
• Any graduate