Senior Technical Customer Support Engineer - India

About the role

We are seeking a Senior Technical Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in India as well as more regionally across APJ and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video.

What you'll do

• Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
• Build strong, trusted relationships with colleagues, customers, and partners
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• A mindset of teamwork, global engagement, empathy, and solving challenging problems

What you need

• Customer service
• Ticketing tools
• Go-to-market
• SQL
• Kubernetes
• Docker
• Any graduate

Good to have

• GCP
• AWS
• ETL
• RabbitMQ
• Azure
• Kafka