Senior Technical Service Advisor

About the role

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

What you'll do

• This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs
• Stay in alignment with the customer and accounts team concerning the services sales and delivery
• Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. Provide relevant technical inputs to facilitate and…
• Proactively escalates and brings people with required expertise together to bring critical and important issues to closure
• Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer

What you need

• Sales
• TCP/IP
• Communication
• Any graduate

Good to have

• ITIL