Senior Technical Specialist, AI Solutions : Delhi

About the role

This is a hybrid role at the intersection of solution design and hands-on delivery. You will own enterprise engagements end to end: run technical discovery, design the solution, then build, deploy, and harden production agentic systems inside the customer's environment. You are the person who designs the agent architecture on the whiteboard on Tuesday and debugs its state machine in production on Thursday.

What you'll do

• Lead technical discovery: map customer workflows, systems of record, and failure modes
• Build and deliver PoCs and proofs of value on live customer data and systems — not canned environments
• Translate business problems into agent architectures: orchestration design, state management, tool/skill decomposition, guardrails, and escalation paths
• Shape SOWs, solution designs, and delivery plans with defensible technical scope and effort estimates
• Own reliability: design evaluation harnesses, debug agent failures (hallucination, state drift, loops, guardrail leakage), and iterate to production-grade adoption

What you need

• 8–10 yrs of experience
• SQL
• Python
• LLMs
• AWS
• CRM
• REST APIs
• M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA

Good to have

• GCP
• JavaScript
• TypeScript
• Telecom
• Salesforce
• Zendesk