Senior Technical Support Engineer

About the role

Customer Support - Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. As threats and technology change, we stay in step to accomplish our mission.

What you'll do

• Lead the architecture and design of global SD-WAN overlays and Secure Access Service Edge (SASE) integrations, including ZTNA, CASB, and SWG
• Orchestrate the migration from legacy MPLS/VPN architectures to agile, software-defined solutions, ensuring minimal disruption
• Proactively collaborate with security teams to implement and enforce Zero Trust principles across the wide area network
• Act as the final point of escalation for complex network outages, applying advanced problem-solving to identify root causes and provide practical solutions
• Analyze traffic patterns and application performance to fine-tune Forward Error Correction (FEC) and Quality of Service (QoS) policies for optimal user experience

What you need

• 5–9 yrs of experience
• Firewalls
• Networking
• AWS
• GCP
• Azure
• Customer success
• Any graduate

Good to have

• CCNP
• Python
• Ansible
• Terraform