Senior Technical Support Specialist

About the role

The GenAI & ML Operations Engineer is responsible for ensuring the reliability, availability, observability, and operational support of Production Generative AI and Machine Learning solutions. The role focuses on monitoring AI/ML platforms, resolving incidents, implementing observability, supporting model upgrades, executing minor enhancements, and driving operational excellence across AI products and services.

What you'll do

• Monitor and support production GenAI and ML workloads, Perform daily operational health checks and service validations
• Troubleshoot and resolve operational issues impacting AI services, Support L1/L2/L3 incident management activities
• Ensure SLA, availability, and performance objectives are met
• Design, implement, and maintain AI/ML observability solutions, Create dashboards, reports, and operational scorecards
• Configure alerts for failures, threshold breaches, latency, data quality, model performance, and infrastructure issues

What you need

• 8–14 yrs of experience
• LLMs
• Machine learning
• Root cause analysis
• MLOps
• GCP
• Datadog
• Any graduate

Good to have

• ITIL
• SQL
• PostgreSQL
• Databricks
• BigQuery
• Redis