Senior Telecalling Officer

About the role

We are looking for a confident, customer-focused, and target-oriented Senior Telecalling Officer to join our team. The role involves handling customer calls, driving collections/recoveries, maintaining strong customer relationships, and achieving assigned business targets while ensuring compliance with company policies and quality standards.

What you'll do

• Make outbound calls to customers regarding pending payments and account-related matters
• Follow up with customers and ensure timely payment commitments
• Achieve daily, weekly, and monthly collection/productivity targets
• Handle customer queries professionally and provide appropriate resolutions
• Maintain accurate records of customer interactions, commitments, and follow-ups

What you need

• 0–2 yrs of experience
• Customer service
• Telecom
• Communication
• Voice process
• Any graduate

What you get

• ₹16k–₹20k a month